Ring Security Cameras
Stick up cam battery bottom cover replacement
Don’t be told by Ring that the bottom cover is not available to consumers. This is what they told me when it was escalated. Guess what? It is available, just received it. The barcode on the packet is 842861105025 (white)
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22-01-2024 12:51:23
Responses (2)
- U
Same situation myself, when I was moving a camera around I misplaced the bottom cover to my outside stick up cam. Called Ring support (my camera was within warranty), they originally noted replacement bottom cover part not available and device replacement would be needed. After some time on hold, they noted they had a bottom cover in stock and could ship at no cost. Thanks for the original thread OP, helped me get this resolved pretty quick!
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18-11-2024 04:29:32
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user78973
I was just ran in circles by support. They told me this didn’t exist and gave me discount codes for new cameras (I lost 4 of these in my move). I found this thread and logged back into support chat. They then confirmed the part exists, but stated it cannot be purchased. Then proceeded to tell me that they send them out for free to customers within warranty. What kind of sense does this make? I’m ready and willing to pay for them! I have two doorbells, 6 stick up cams, and two spotlights, so needless to say, I like Ring products. This experience soured my opinion a lot.
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14-03-2024 03:57:34
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