Responses (4)

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  Tish911

  I’m having the same problem. I’m losing more battery charge since I installed the solar panel.

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  11-10-2020 02:58:58

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  Ken817

  Me too. It worked fine for a couple of months but even with 2 weeks of straight sunshine, I'm climbing up a ladder like an idiot to take the batteries out and charge them. I've even re-position the solar panel. No luck.

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  09-11-2020 09:59:32

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  GMin

  I have had the exact same issue. Personally I think the solar panel with stick up cam combination is a scam. Even though e company says it should work it doesn’t. Ring/Amazon should give everyone who bought this combo package a refund. Or upgrade to spotlight cam for free. Apparently that is the only combination that really works.

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  17-10-2020 06:54:23

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  TentsOnTrucks

  Fixed: I have had the same problem. Battery not staying charged when on solar. 1 to 2 days max before i had to remove and rechage while connected to solar. It is fixed and its been a week and still at 100% I called customer support and they walked me thru a few settings. It turns out they have settings they can see that we can not see in the app. They had me change the power mode in the general settings to battery then push and hold the reset button on the bottom for 20 seconds so it would reboot. "settings/ device settings / general settings/ power mode" It use to show the solar add saying click here to add to your system or something like that. Now it shows nothing. I dont know if the help desk changed any thing or not but I am no longer having the issue. Good luck and I hope this helps some one.

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  20-10-2020 07:47:05

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  Clive330ci

  I agree, the solar panel is rubbish. It should just. Like in and work like a power adapter. RING you should be ashamed of this poor product especially what you charge for it and the subscription fees

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  02-11-2020 04:13:33

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  Johanna1953

  I am busy for weeks to get the stickup cam and solarpanel working. I have tried all the suggestions in this Ring forum. But nothing worked. The battery is down to nil in a few hours. Even with all signals off. I have two Ring doorbells and are happy with it, but the combi of stickup cam and solarpanel is a bad product.

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  23-11-2020 10:24:51

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  IOT-SecurityNerd

  I'm having the same issue. In Battery mode, It seems like it uses power from the solar panel during the day but does not recharge it. The charge level during the day says 100%. During the night, it uses the battery and it seems to show the battery level. Since it doesn't seem to recharge the battery, it shows the battery levels declining over time. That is not how I understood this working. It is suppose to recharge the battery. But it doesn't.

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  01-12-2020 07:22:49

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  Johanna1953

  Yess! The problem of no charging battery is solved. What did I do? In Settings I have changed the power to Battery, unplugged the solar panel and plugged it again and then pushed the red/orange button under in the stickup cam. Ring team, you should update the instructions. It is not clear if you have to use wired or battery during installation and solar panel connected is never visible.

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  01-12-2020 07:44:50

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  Tony5150

  Same problem and I live in sunny Florida and have 4 stickup cams with 4 panels. They all worked great until this past week when a tropcal storm / hurricane hung around for 3-4 days. The cameras worked great during the storm but now it seems that they are all not recognizing the panels even though we've had three very sunny days.

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  14-11-2020 01:46:23

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  Mittens

  So, I have been having this problem since installing a Solar Panel on my Stick-up cam in January. Sometimes the camera recognizes it has a solar panel, sometimes it does not and the battery slowly runs down. Ring has been great, they replaced the solar panel: same issue. They replaced the stick-up cam and the problem actually got worse. It changed from intermittently recognizing it has a SP connected to not recognizing it at all for the past 3 days since the new camera was installed. So, I again called Ring Tech Support (6th-7th time for this issue), granted them access to my system and low and behold, the camera suddenly recognized the SP. I have concluded this is NOT a hardware problem. There is some glitch in the Ring App software creating this problem of not recognizing a SP is connected. Ring, please address this issue. I cannot comfortably leave my system for any length of time not knowing if my camera will remain charged and operational. Too many people seem to be having this same problem for this to not be addressed and corrected.

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  05-04-2021 06:03:59

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