Ring Security Cameras

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U
Stick up cam 3rd gen will not connect to existing chimes
chime

I’ve had 3 ring cameras for years and two first gen chimes. All working fine.
Recently I’ve bought two 3rd gen stick up cameras, they have all connected fine and are working, but I can’t get them to connect to my chimes. When clicking ‘linked chimes’ I just get ‘hmm something went wrong, please try again later’

All my existing cameras are fine and connected to the chimes

Troubleshooting so far;

Rebooted new cameras
Re-added chimes
Re-booted rooter
Checked all settings

Has anyone else had this?
Is it a compatibility issue between the 3rd gen camera and the old chimes?

328

0

4

15-12-2023 10:42:20

Responses (6)

A

I have the same issue. Newly purchsed 3rd gen stick up cam won’t connect to my 1st gen chime. All other devices (doorbell, floodlight cams) work fine.

I cannot find anything on Ring’s FAQ’s that say they are incompatible.

1

16-12-2023 11:45:16

N

I have the same issue. Newly purchsed 3rd gen stick up cam won’t connect to my 2nd gen chime. All other devices (doorbell, floodlight cams) work fine.

0

18-12-2023 02:27:21

J

Same here. 1st gen cam still links but 3rd gen ones do not. I think this is a new bug from recent app update (iOS) to 5.67.0 (1 week ago).

1

18-12-2023 05:59:15

A

I am using an Android phone, and still have that problem.

1

20-12-2023 06:19:22

A

I don’t know what changed today (Dec 20) but the chime is now linked to my stick up cam.

1

20-12-2023 10:08:51

U

Mine has also randomly started working today. Does sound like it was a bug. Thanks all for the replies.

0

21-12-2023 01:50:46

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