Ring Security Cameras
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Stick up cam 3rd gen will not connect to existing chimes
I’ve had 3 ring cameras for years and two first gen chimes. All working fine.Recently I’ve bought two 3rd gen stick up cameras, they have all connected fine and are working, but I can’t get them to connect to my chimes. When clicking ‘linked chimes’ I just get ‘hmm something went wrong, please try again later’All my existing cameras are fine and connected to the chimesTroubleshooting so far;Rebooted new camerasRe-added chimesRe-booted rooterChecked all settingsHas anyone else had this?Is it a compatibility issue between the 3rd gen camera and the old chimes?
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15-12-2023 22:42:20
Responses (6)
- N
I have the same issue. Newly purchsed 3rd gen stick up cam won’t connect to my 2nd gen chime. All other devices (doorbell, floodlight cams) work fine.
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18-12-2023 14:27:21
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- J
Same here. 1st gen cam still links but 3rd gen ones do not. I think this is a new bug from recent app update (iOS) to 5.67.0 (1 week ago).
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18-12-2023 17:59:15
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- A
I don’t know what changed today (Dec 20) but the chime is now linked to my stick up cam.
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20-12-2023 22:08:51
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allanp
I have the same issue. Newly purchsed 3rd gen stick up cam won’t connect to my 1st gen chime. All other devices (doorbell, floodlight cams) work fine.I cannot find anything on Ring’s FAQ’s that say they are incompatible.
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16-12-2023 11:45:16
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