Responses (1)

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  hi808

  @ultramookie: You asked “Is this normal?” Earlier, I (along w/others) experienced an issue with battery charge % reflected in the Ring app. Here’s the pertinent thread-- [https://community.ring.com/t5/Security-Cams/Ring-Stick-Up-Cam-Battery-amp-Solar-Panel/td-p/56501](https://community.ring.com/t5/Security-Cams/Ring-Stick-Up-Cam-Battery-amp-Solar-Panel/td-p/56501) Upon app update to current version 3.32.1, the software glitch was apparently addressed. Immediately thereafter (around 11/3), the lightning-bolt “charging” icon disappeared briefly as my app showed my battery charge levels for both of my cams climb back up to 100%. In the evenings, after a few motion events, charge levels typically dropped to the low-mid 90%’s as I would expect; during the early daylight “charging” period, app showed sudden jump to 100% charge for both cams, just as you describe (no charging icon). It’s been this way until today (it’s early afternoon right now w/direct sunlight to both panels). Charge levels shown on the app are currently at 91% and 96% -- exactly where they were at dawn this morning. So my response to your question would be that if the app was working properly (as it used to), I don’t think this is “normal”. Lately, however, apparent software glitches, such as you describe, have been the norm. It has gotten to the point where I can no longer trust what my app shows me. I'll continue monitoring for changes. I note that you use an iOS device; I use an Android.

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  23-11-2020 11:25:12

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  hi808

  I failed to add that on 11/7, during a brief period, my app had a conniption and showed the charging icon (lightning bolt on battery); but this lasted only briefly. Since then, it hasn't reappeared.

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  23-11-2020 11:36:59

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  ultramookie

  Thanks for the reply. Yea, it's really confusing about what I should see because it seems like there are different statuses for different cameras when I am reading through the threads. Like some Spotlight camera owners talk about "Solar Status", there are some camera owners that talk about "Connected/Established", I see some say that they are seeing "Power Outlet". I wish Ring would standardize on messenging on the power status to make things less confusing. It wasn't a sunny day today in NorCal, only got a tiny bit. My battery dropped from 90% to 89%. I saw that you had posted in a different thread that you see the battery levels stabilize around 88-89% for your Stick Up cams. Are you still see that? Is that what I should expect too?

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  24-11-2020 03:21:35

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  hi808

  I totally agree that app standardization of solar status across all devices is needed. About mid-afternoon today, several hours prior to dusk, my app showed battery charge levels for both of my Stick Up Solar cams suddenly jump from the dawn readings (91/96%) to full charge after being stuck on the dawn readings most of the day. This is the first time this has happened since the current app update, so I'm still monitoring to see if this is the new normal. If this really is the new normal, I'd be okay with it since my devices are still working for me at an acceptable level. As much as I would like to see Ring address such buggy software/firmware shortcomings (which would go a long way in addressing User confidence), I'm always expecting the unexpected.

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  24-11-2020 04:37:26

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  hi808

  Update: Since the network outage a few days ago (11/25), I noticed this battery-charge trend -- The current app V3.33.0 (updated 11/24), appears to show the same dawn charges throughout the "charging" day. As soon as the sun goes down, battery instantaneously "jumps" to/near full charge. After the initial post-dusk motion event, charges instantaneously drop to earlier dawn levels and "stays there" throughout the evening despite a few motion events. Through the entire time, the lightning bolt “charging” icon is not present (it appears to have disappeared with the previous app update). So it seems that during the course of a full 24-hour day, my cams are operating somewhere between their lowest recorded battery levels and full charge – I just can’t tell what these levels are in real time due to the instantaneous “toggled” changes. My charge log is attached. I was just wondering whether others are experiencing the same, and whether this might be a new characteristic in the current app.

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  29-11-2020 07:58:41

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  sandycec

  I added a couple of solar panels to my current stickup cams and experiencing the exact same as OP. During daylight time, when sunlight falls directly on the panel, charge shoots up to 100% and then during night drops to like 90% wherever it was when i first installed the panel. Makes it very unreliable and doesn't show that it's charging through the panel either.

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  30-11-2020 09:17:03