Ring Security Cameras
Spotlight wired will not enter setup
Spotlight cam wired was working fine. No changes to wiring or Wi-Fi. Now will not connect to Wi-Fi. Cycled power and the floodlights stay on 24/7. If the camera is powered up lights stay on day or night. Camera will not connect to Wi-Fi. LED Does not flash on the bottom when powered up. I Pressed the button on the top but it still won’t set up. Held the button for 30 seconds but it still won’t go into setup mode. Help? I have 4 other ring cameras all working fine.
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16-04-2021 09:03:55
Responses (2)
- M
As long as there is power to the Camera, a setup attempt should result in some sort of response from the Camera. If this is a Spotlight Cam wired (using the standard plug/ outlet), please try another outlet to test. For Spotlight Camera Mounts (wired into junction) please flip the breaker associated with it off for a few moments, then back on. If a power cycle did not result in power and the ability to complete a setup, please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.
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18-05-2021 06:33:26
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Budge27
Does anyone have a response to this question? As I have the same problem, and we have not been able to get our Floodlight reconnected to the WiFi for 6 weeks now. All other Ring devices are connected to the same WiFi and work fine.
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18-05-2021 12:27:46
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