Having the exact same issue here so I won't post again an follow this one. Additionally : ring support is not helping at all. 1st call : "sir the solar panel is not charging the battery but powering it so it doesn't use the battery" => which is either a lie a incomprehension of the products you give support for. 2nd call : they don't see my battery in their tool "sir it's 0% since 18 July". Well I have been able to watch live video of my garden for 1 month with a 0% battery which would be awesome if that was not, again, a lie or poor support. They want me to switch the battery to the other slot so they can see it. It won't change anything but I'll do it. When it doesn't change anything I hope to read a solution here, otherwise does someone know where to file a warranty complaint to have the camera replaced or refund ? I don't need a solar camera fixed at 3 meter high actually not charging with the sun and making me open it every 1-2 months. That was not the idea at all.

Any solutions yet I’m having the same problem!

Hi neighbors. The [Ring Solar Panel](https://ring.com/products/solar-panel-usb-c) works by providing a trickle charge to the battery in your Spotlight Cam. This will not be as quick as manually charging the battery, and the Solar Panel needs at least 4 hours of direct sunlight per day to sufficiently charge the battery. Keep in mind that different variables will affect how efficiently the Solar Panel can trickle charge the Camera's battery, such as how much activity the Camera records. We have some troubleshooting steps for the Ring Solar Panel [here](https://support.ring.com/hc/en-us/articles/10264201238292-Solar-Panel-2nd-Generation-Small-Solar-Panel-Troubleshooting), which I'd recommend trying if you're experiencing issues. Please also note that if you're using a third-party Solar Panel, we can't guarantee how effective it will be, or if it will work properly. If you need further assistance with your Solar Panel or Spotlight Cam, please follow up with our [support team](https://support.ring.com/hc/en-us/articles/213608406#callus). You can also get in touch by sending a private message @Ring on Facebook or Twitter.

I've let the battery run down to 24% for the last week, and it hasn't charged at all. I know I'm getting enough sun, I'm confident it's in the temperature window to charge the battery, and the fact that I can see the USB cable sitting at 5V but 0.00A of current, tells me the solar panel is working fine, but it's the camera that's not accepting the charge. Hopefully this can be fixed with a firmware update on the camera, but I don't know how this ever passed QA testing.

Hi @user54077. If you have tried the steps mentioned in the solution and are still having the same concern, give our support team a call for further assistance.