The camera works fine other than only one of the lights. Is this covered in the protection plan? I don’t want to take the camera down for obvious reason. What’s next to do??
Hey @Spud. Since you mention multiple lights, t sounds like you may have the Floodlight Camera, is that correct? If one of the lights is not coming on anymore, you'll want to reach out to our support team directly. They can go through troubleshooting steps with you and look at the [warranty](https://shop.ring.com/pages/warranty) to determine if a replacement is needed. Please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support. :)
0
•
17-09-2020 08:54:16
•
Didn't find an answer ?
Log in or create your Ring account to post a question and join in the on the conversation.
Caitlyn_Ring
Hey @Spud. Since you mention multiple lights, t sounds like you may have the Floodlight Camera, is that correct? If one of the lights is not coming on anymore, you'll want to reach out to our support team directly. They can go through troubleshooting steps with you and look at the [warranty](https://shop.ring.com/pages/warranty) to determine if a replacement is needed. Please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support. :)
0
17-09-2020 08:54:16
•