Ring Security Cameras
Spotlight Camera Plus - No Live View
I have had the Spotlight Camera Plus without issue for the past 9 months and then all of a sudden on 3/19/25 at 8:42 am it stopped recording footage and we stopped receiving notifications. Once we noticed these had stopped we checked and found there was also no live feed. I have checked different cords and the spotlight has wired power. I have connected to house wifi as well as Chime Pro. The device health says it is powered, online and has an online connection ranging from of RSSI -34 to RSSI -60. It From button push to entering setup mode takes about 3.5 minutes for the light to begin to flash. No troubleshooting seems to fix the problem.
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27-03-2025 06:09:43
Responses (1)
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Caitlyn_Ring
Hi @user_48903c. When you try to activate the Live View, do you receive a specific error message? An RSSI of -34 indicates a strong signal, but if it's fluctuating up to -60 frequently, this could be a signal problem. What is the approximate distance between the Spotlight Cam and the router? Have you tried a reboot using the reboot option on the Device Health page?
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02-04-2025 09:48:13
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