Responses (6)

• N

  Nickmads

  I have the same problem. Who knows if there’s a fix??

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  22-03-2020 06:04:57

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  c4n

  Hope support posts a fix soon. The same thing has happened to my Spotlight Cam.

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  23-03-2020 12:00:35

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  JleighZ

  As far as I can see, there is not fix. It seems common that the Ring cameras last 1 year or less. Or just enough over 1 year so no warranty. I have had this happen with two Ring cameras now! Awful!

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  01-04-2020 12:52:08

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  steffj

  Having this exact problem today. My Ring spotloght cam is less than two years old, and has worked without issue UNTIL today. Fresh battery in both slots and it will not respond at all. Looking for a response soon. Thanks @[aingalls12](https://community.ring.com/t5/user/viewprofilepage/user-id/40169)

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  23-03-2020 02:45:18

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• A

  aingalls12

  Update: I tried using the Ring community support chat feature and was told someone would be with me shortly.....After waiting 45 mintutes I had to move along. This is probably not a high priority for them since the warranty is expired and they already have my money. I'll try calling the 800 number tomorrow and post any relevant updates.

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  23-03-2020 05:55:43

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  steffj

  So, is the fix to "purchase" another Spotlight Camera? C'mon RING - be better than that!

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  23-03-2020 03:02:22

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  Marley_Ring

  Sorry to hear about this experience, neighbors. Your battery powered Spotlight Cams should definitely recognize an inserted battery and reconnect. The best first step is to ensure there is no debris in the battery hatch of the Cam, and that the hatch is closed securely. If the Camera is still not responding to a fully charged battery, please attempt a reset on the Cam by holding the setup button for 20 seconds. If this concern persists, the next best step will be to reach out to our [support team](https://support.ring.com/hc/en-us/articles/360036196372-Get-in-Touch) for more in-depth troubleshooting. Feel free to update us on the results!

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  23-03-2020 06:08:40

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  aingalls12

  Thank you for reviewing and responding. I have called the toll free number and will, hopefully, be speaking to someone from Ring later today. Just for clarity, I have attempted to use the reset button with no success. Both with the battery door closed and open. Also of note, when I put a battery in either of the open slots, a red light illuminates next to the battery. When I press and hold the reset button, the light turns off. When I release the button, the red light returns. At no point does the external status light on the bottom of the device begin flashing. This whole thing makes me wonder if there is some sort of firmware problem that is not allowing the device to recognize the presence of a battery.

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  23-03-2020 11:12:12

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  c4n

  aingalls12, you are not alone in your thinking. I have done the exact same troubleshooting steps you have done (except for making calls, which will be coming). Same light status in the open slots, reset not working. I too am also wondering if a firmware update is to blame. I realize this does not offer any solutions, just wanted to add that this is happening to multiple customers.

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  24-03-2020 02:51:37

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  cartrider

  Mine is doing the same thing. Not reconizing newly purchased batteries. Is there a problem with the Spotlight camera? Mine is less than 2 years old

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  24-03-2020 06:43:22

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  houmancnd

  Mine has imilar proble,m, since 20 feb. i did not charge it now iused new fully chargded battery and it does not turn on ! I will call them

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  31-03-2020 11:00:42

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  JleighZ

  Exact problem happened to me on March 20th! This is ridiculous! Mine is just over a year old and DEAD. Terrible for a $200 camera. And they want to blame it on my fully charged batteries?!?! NOT HAPPY

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  01-04-2020 12:51:08

• J

  Jennymbf

  I’m having the same issue. This has been a headache all day long. I’ve had my spotlight cam LESS than a year. Also I’ve noticed that for weeks now, the “globe” at the bottom has been full of water. I attempted to get a silicone cover for it but that turned out to be a crap product. I’m not able to purchase another battery for my camera. But the battery I do have is fully charged. I understand that nothing is “water proof” but it just seems really stupid to manufacture a piece of technology that is meant to be outside, and yet I can’t get water out of the alert light globe thing on the bottom. Very very frustrating.

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  28-11-2022 02:17:52

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