Spotlight camera has static sound. Audio is no longer clear.
All of a sudden my audio is full of static. I can't hear anything. I used to be able to hear the birds chirping. Now all I hear is static.
7336 •
0 •
1 •
02-06-2020 03:26:43
Responses (2)
- K
I have tried to upload the before and after videos but it will not accept mp4 videos. Please send me an email address that I can send these videos to.
•0
03-06-2020 03:02:55
C@Kali1 If you can compress the MP4 file into a ZIP file, you can attach the ZIP file here! In addition, you can upload the video to another video sharing platform, like Youtube, to see if you can share the video through a URL here!
•0
04-06-2020 09:08:40
C@Kali1 Thank you for emailing me those videos! Here are the attachments of these videos here, so other people looking in this thread can reference what we are talking about. I will have this looked into by my advanced support team and be back to you before the end of the day. :)
•0
05-06-2020 07:43:50
CHere's the after! Had to cut it down a little as the file was too large, but also for reference.
•0
05-06-2020 07:44:42
CHey @Kali1. I was able to hear back from my team with some best next steps for us to take. We are going to see if resetting this device and setting it up again helps at all. On the device itself, please locate the setup button and press and hold this button for 20 seconds. After this time has passed, go into the Ring app \> Main Menu \> Devices \> Spotlight Cam \> Device Health \> Change or Reconnect Wifi Network. From here, it will take you through another setup of the device. Once the setup is complete, allow the device a few minutes to finish the firmware installation again. After this has been done, let's test it out! It may sounds silly, but if you could go out to the device and create a motion event by walking up to it, waving your hand in front of it, what have you. Once you see the blue LED light turn on to show it is on and recording, you should then get an alert on your phone. Don't answer the alert, but instead talk to your camera, as if there was person you would want to hear on the other side. This will help gauge what the audio is like now. From there, go into your event history, download that video, and please email it over to me! I will reply to the email you sent us recently from my email address, so that way it is at the top of your inbox to reply to me too. Hope to hear back from you soon, neighbor. :)
•1
05-06-2020 08:34:37
- M
my spotlight cam started making a weird noise and the mic is not working anymore.
•0
13-01-2022 04:12:32
•
THi @mercalli12. If the suggestions above didn't improve the sound on your Spotlight Cam, you can reach out to our support team to go over the next best steps with you. Please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.
•0
14-01-2022 06:59:49
Didn't find an answer ?
Log in or create your Ring account to post a question and join in the on the conversation.
Community Resources
©2024 Ring LLC or its affiliates
Chelsea_Ring
Hey @Kali1. Could you share us a video of what this static is like, in comparison to a video that does not have this static? In addition, have you introduced any new devices in the home, that could maybe cause this interference? Lastly, you can check out our Help Center Article [here](https://support.ring.com/hc/en-us/articles/360023556192-Fixing-Poor-Audio-Video-Quality-by-Adjusting-Your-Router) for more information on how to troubleshoot poor audio quality.
0
02-06-2020 07:00:43
•