Spotlight Cam Wired - Sound Issues

Hello, I am starting to have issues with my Ring Spotlight Cam Wired device which has usually worked pretty well up until now. I first noticed the issue when listening to live video on the device and noticed a buzzing noise or popping/crackling noise coming through, as opposed to any audio. Going back and listening to previous recordings, I found oddly that it started on July 25th and that any and all recordings since then don't record any audio, other than the popping/crackling noise. I reset the device today by manually holding down the button on the device for 30 seconds, and when playing live video afterwards, the audio worked fine, for about 30 seconds, and then the rest of the live view went back to the popping/crackling noise. And again going forward, there is no audio but the popping/crackling noise. I also thought about wifi interference so I plugged in another router I had, but had the same results. Wondering if anyone else has dealt with this issue and how they were able to get the issue resolved. Thanks