Ring Security Cameras

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B
Spotlight Cam Pro going offline
hardwired-security-cameras
troubleshooting
cs-support
I bought a twin pack of the hardwired version of them above cameras which is effectively the battery version with the hardwired kit. These replaced my 2 previous Spotlight Cam Mounts. One of them is going offline for no apparent reason i.e. network is fine and power is too. The other one started/went offline today too for the first time. Pressing the reset button appears to fix the issue but I have never had an issue with the previous Spotlight Cam Mounts going offline. I’m just wondering has the exact same issue happened to anyone else? Both cameras are in the exact same location as the previous ones and using the same hardwire.

349

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04-06-2023 01:45:52

Responses (2)

J
Hi @Bono. If your Cameras are disconnecting from your WiFi, try the following additional steps: - Verify that your Cameras have [good signal strength](https://community.ring.com/t/how-it-works-your-ring-device-rssi-good-vs-poor/229). - Reboot your router by unplugging it for a few seconds and plugging it back in. This Help Center [article](https://support.ring.com/hc/en-us/articles/360023559372-Fixing-Your-Devices-Falling-Offline-Repeatedly-by-Adjusting-Your-Router) has other steps you can try as well. If you have tried these steps and are still having the same concern, give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406#callus) for further assistance. If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.

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05-06-2023 11:22:42

S
This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.

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05-07-2023 11:22:52

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