Ring Security Cameras
Spotlight Cam Pro - Battery - when apply power
I have a Spotlight Cam Pro - Battery device that I have plugged in the USB C-type connector so that it has constant power. This will charge the battery but the system is indicating that device is running off of the battery and is using those parameters for operation. If the device is always receiving power via the USB-C connection why isn't it using the "always has power" and operate accordingly. It appears that part of the system know it is powered via the USB but other parts of the system thinks it is in battery mode. Is there something to get it working correctly. Thank you, Shawn
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23-05-2023 01:38:06
Responses (1)
- S
@Justin_Ring, USB is a standard. The device that you are selling, cost more, and will require that the power adapter connection is outside. So I not have a block of tackle per se with 110V connected outside to this adapter because my application need a longer USB cable. I do not understand the design decision to create this setup/requirement. You have external power being supplied by USB-C, it charges the battery, and you can sense when the power is removed. This makes the RING setup an inferior solution. The USB-C connector does charge my batteries. Is there another signal that is used by the RING Camera to determine if you are using a RING "Approved" USB-C external power supply? If so, can you please outline that for me. I want to make my own. This is disappointing.
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03-06-2023 04:50:55
MThey are doing the same thing to the Ring Stick Up Cam. I have 4 cameras with four 3rd party adapters that worked perfectly fine for months, then they released a software update that apparently makes them useless. If they don't address these issues and stop forcing us to use their overpriced adapters, these will be my last Ring cameras. More people need to be vocal about this absurdity.
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03-06-2023 09:12:06
SMark, I agree. You have the best of all features. The battery, for the system to work when power is removed, and will change configurations to run off of battery for optimization (just like a PC would do). When the unit is powered, the battery is recharging then reverts to a trickle charge for maintenance. When power is restored the system goes to more power hungry configurations. What they have not is a bastardized implementation, and for what? It purposely make the system 'sucky', in my opinion. Shawn
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08-06-2023 04:10:11
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Justin_Ring
Hi @Shawn_NH. I'm happy to chime in. We do not advise using third party USB-C adapters with the Spotlight Cam Pro, we suggest using the [Ring Indoor/Outdoor Power Adapter (USB-C)](https://ring.com/products/indoor-outdoor-power-adapter-usb-c) for it to work correctly as a Wired device. If you are using the correct adapter, then your concern could be related to this Community [post](https://community.ring.com/t/spotlight-cam-pro-battery-plugged-in-but-says-in-battery-mode/186565/7), which has a marked solution.
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31-05-2023 05:28:32
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