Spotlight Cam Pro - Battery - when apply power

I have a Spotlight Cam Pro - Battery device that I have plugged in the USB C-type connector so that it has constant power. This will charge the battery but the system is indicating that device is running off of the battery and is using those parameters for operation. If the device is always receiving power via the USB-C connection why isn't it using the "always has power" and operate accordingly. It appears that part of the system know it is powered via the USB but other parts of the system thinks it is in battery mode. Is there something to get it working correctly. Thank you, Shawn