Ring Security Cameras
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Spotlight Cam Plus keeps bricking itself
I have a peculiar issue with one of my ring spotlight cam plus which is mounted in the soffit facing my backyard. For context, I have 19 ring cameras, indoor and outdoor that have been operating fine since I installed them a year ago.A few weeks ago, this one particular camera died and would not boot or connect to wifi. I had it replaced through warranty and set up the new device and it was working for one to two days before getting stuck in a boot loop where it will connect to wifi for a brief moment and then reboot. I can see this connection and rebooting loop via the logs from my router.I thought maybe I just got a bad remanufactured device so I called and received another warranty replacement device, which I recently set up however it too is now doing this boot loop issue and connecting and reconnecting to the wifi. I’ve tried different power cords and moving the camera near different wireless access points and it just seems to be stuck in the state of boot loop. Factory resetting the device is unsuccessful. It basically appears to be bricked.I’ve spent hours on the phone with customer service doing troubleshooting steps that don’t appear to be addressing the issue and I’m confused why this is happening to only this one camera, in this one location. There’s another camera less than a foot away from it that looks at the patio that is not demonstrating any of these issues.i’m using a ubiquity network setup. Has anybody had this happen to them or have any tips or suggestions for me? I’m not really sure I want to call customer service and receive a third warranty device. Something else is going on here that I cannot determine.
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03-09-2024 18:15:08
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