Ring Security Cameras
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U
Spotlight Cam Plus Battery issue
troubleshooting
cs-support
battery-security-cameras
Please can anyone help me - my battery in my spotlight cam plus does not last more than 12 hours. Not sure what’s happening ? I have bought x2 further batteries which has not helped ? Any help would be appreciated
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09-10-2023 10:54:00
Responses (1)
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Justin_Ring
Hi @user61630. I would recommend checking that you have your Power Mode set to Battery Mode. You will find this setting in your General Settings for your Camera. If you have your Camera set in Wired Mode with only a battery in it, it will cause the battery to rapidly drain. If it is already in Battery Mode, try a factory reset on the Camera to see if it helps. To factory reset it, press and hold the set-up button on it for 20–25 seconds and then [reconnect it to your wifi](https://support.ring.com/hc/en-us/articles/360034825092-How-to-Reconnect-Your-Video-Doorbell-or-Security-Camera-to-Wifi). If you have tried these steps and are still having the same concern, give our [support team](https://support.ring.com/hc/en-us/articles/360036196372) a call for further assistance.
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11-10-2023 08:17:32
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