Ring Security Cameras
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Spotlight Cam online but no video
troubleshooting
Hello, we are new to Ring and looking for some advice :) We installed a Spotlight Cam on our garage and when I go into the app to live video it just says activating and never shows anythings. It says its online, and I can also turn the light on. What else could I try?
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04-06-2020 13:16:34
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tek7896
Okay, I was searching through this forum for help with my ring camera and I Wonder if i have a hardware problem too. I have tie spotlight cameras, one of which works fine, the other intermittently doesn’t show video has a low RISSI value, etc. I moved the camera RIGHT NEXT TO AN ACCESS POINT and it still has problems. It doesn’t capture video and doesn’t save video even though the chime claims it has started. The location it is at has an AP literally right next to it… meanwhile when I have any other Wi-Fi device near the same AP, everything works fine. I called Ring and they claim that the device is working fine and the router is the problem… WHAT??? Everything else works except for the ring device. The customer support is terrible and never wants to help the people that spent hundreds of dollars on something that doesn’t work
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19-07-2022 23:49:43
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