Ring Security Cameras
Spotlight Cam Device Health
Ring Spotlight Cam (first generation) purchased in 2019 with second battery. Yesterday, the cam went offline. Device Health showed WiFi connection lost. Pulled batteries and fully charged them. Reconnected WiFi. Checked Device Health again. Left Battery at 99% but Right Battery showed "Add a Battery." Swapped batteries and reset the cam. Same result. Finally, I performed a factory reset and reinstalled the cam. Device Health battery status remains unchanged but Solar Status now says "Connected" and Product Name has changed to "Spotlight Cam Solar." No solar panel connected to this cam. Can the problem be fixed or have we reached EOL for the first generation Ring Spotlight Cam?
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03-06-2023 08:03:06
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Justin_Ring
Hi @spad13. Since you have done a factory reset and are still having the same concern, the next best step would be to reach out to our support team for further assistance. Give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406#callus). If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.
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05-06-2023 09:52:43
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