Ring Security Cameras
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Spotlight cam and wifi extender
Hi there,Just wondering if anyone can help me. We have a doorbell, battery stick up and wired spotlight cam, all been working fine. However the spotlight cam and stick up is connected via a wifi extender as they’re outside. A few days ago the spotlight cam randomly disconnected and would not reconnect, however all the others stayed connected no problem. I’ve tried reconnecting it to the wifi extender like the stick up cam (wifi extender also) but it won’t let me, saying there’s a problem with the connection. It’s now currently connected to my main router however the signal is poor, hence the extender. I’ve tried rebooting via the app, set up pressing the button, reset holding for 15 secs, switching extender on and off, as well as router and camera at the plug but no joy. As you can imagine this is very frustrating especially when you have to climb a ladder to press the button every time! Find it very confusing when the others are working fine :( Thanks if anyone has any further advice
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04-02-2023 14:57:26
Responses (4)
- T
Hi neighbors. What is the RSSI for your devices? This is located in the Device Health menu. Is your device connected to a 2.4GHz or a 5GHz network? Does your network have automatic switching between the two networks? If so, try connecting to a 2.4GHz network only. Have you tried changing the [WiFi Channels](https://support.ring.com/hc/en-us/articles/4407014643732-How-to-Change-Router-Channels-)? You can also use a Chime Pro, which is a WiFi extender that is exclusive to Ring devices.
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07-02-2023 14:10:09
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UFor my 3 cameras. Wired floodlight plus RSSI is currently 54 {yesterday it was 46) Wired Spotlight cam Pro RSSI is currently 44 strange it drops from time to time but not as much as the Floodlight. Sometimes says it is not connected to power when it is and has 2 backup batteries. Wired Spotlight can
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07-02-2023 15:10:18
- U
My signal strength is fluctuating (for some unknown reason, nothing moves and wifi hub is within 12 feet) but when my Spotlight Cam goes offline...it doesn't automatically reconnect - which the Doorbell Pro, Chime Pro and Chime 1st Gen all do. Do we think this is a universal problem (that needs a fix) with the Spotlight Cam currently?
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07-02-2023 15:29:52
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UWifi does fluctuate depending on other Wifi nodes around you. Also having many devices using the wifi you have can take away resources that are used by the cameras. Think of Wifi signals like ripples in water, when other wifi ripples from other sources near by can effect your ripples and so forth. T
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07-02-2023 15:38:02
THi @user35404. Your RSSI looks to be great. Great example of using the ripples. This is why adjusting your WiFi channels can be helpful. If too many devices are on a specific WiFi channel, there are too many "ripples." Changing the channels results in fewer ripples. Nonetheless, if this hasn't seeme
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08-02-2023 14:25:17
UBefore i contact the support team, im waiting for a new wifi router from my internet provider. From the provider trouble shooting tests and the wifi self check came back with some bad 2.4ghz transmission tests. I have had the wifi for a good 3+ years and its being hit with around 8 devices accessing
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08-02-2023 22:49:21
UPut in a new wifi router and a wifi extender. The floodlight cam has a good RSSI of 40-42. The Spotlight Cam Plus gets a good RSSI of 47. But still problems after a few days of monitoring. Floodlight Cam keeps disconnecting from the wifi. The Spotlight Cam Plus is also having problems staying connec
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02-03-2023 19:41:22
- H
Hi all. I have experienced a wifi drop on my powered wifi floodlight cam. I get horrendous signal, even with a wifi mesh system. Everything in my house is all good connectons but this cam seems to have the problem. The mesh is an extender and has not solved the issue. I have changed to 2.4 or 5 bands and nothing changes this. It only seems to be since the last update.
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11-02-2023 10:23:51
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user35404
You are not the only one. Since the last update, my Wired/battery backup Spotlight cam and Wired floodlight cam have been losing wifi connection, and the battery backup spotlight cam also says it has been disconnected from power every now and then when I know its getting power. Never had this problem for the long time i have had the cameras till the most recent update.
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04-02-2023 16:29:06
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