Ring Security Cameras
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Spotlight Automatic Shut-off Issue
HiI've just installed two battery spotlights but I'm struggling with the light settings.I've added the spotlights to a light group but every time I try to set the 'Automatic Shut-Off' setting to 5 minutes (or any other time) and save the setting, it reverts back to 0s every time I go back into it. This means that when I set off the motion detection, the light turns off after only a few seconds which is extremely annoying.I've tried deleting and reinstalling the Ring app etc but this doesn't solve the issue.Does anyone have any ideas or had this happen themselves? The device firmware and the app are both up to date.Many thanks!
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18-09-2021 23:41:31
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danbarn
Hi Marley,I've tried turning off wifi, turning off cellular, restarting the app, deleting and reinstalling the app, restarting the phone and none of these correct the problem. Do you have any other ideas? This is the same problem on two different spotlights.I'm using an iPhone 11 if this helps.Thanks!
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20-09-2021 19:03:21
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