Responses (1)

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  Marley_Ring

  Accepted Solution

  Hi @Eastonpress! This should not be happening. The Siren for your Spotlight Cam can only be toggled in the app manually. If it was toggled and did not turn off, please try removing and reinstalling the app to rule out any integrations or connection variables with your mobile device. Please also ensure VPN is not enabled.Wifi connection is also worth considering, as any interference can mean that a command from the app could be interrupted from making it to the device. You can learn more about how to optimize your Ring device's wifi connection here. If this issue happens again, please follow up with our support team via phone, or @Ring on Facebook, X, or Instagram.

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  28-05-2020 05:17:01

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  Reply

  J

  Jr7

  Mine is doing this too. Don’t even have the app open and WiFi is fine. Only way to stop it is unplug the spotlight cam from outlet.

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  19-09-2020 03:25:59

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  Caitlyn_Ring

  Hi @Jr7, happy to chime in here. When this occurs, have you tried opening the Ring App and toggling the siren off? Since it can only be turned on from within the Ring App, it's possible that turning it off in the app will take care of this concern. If not, I'd suggest restarting the Spotlight Cam and setting it back up. To reset the Camera, you'll want to hold down the setup button for at least 20 seconds. Once that's done, you can set it back up in the Ring App again by following the steps under Set Up a Device. If this concern with the siren persists after trying the suggested steps, please give our support team a call at one of the numbers available here. They can look into this more closely for you. Feel free to report back on what solution works for you or what support recommends!

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  21-09-2020 04:27:13

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  user_e97fec

  Same thing just happened to me. The first time in 4 years. Tried to silence it on the app and the app didn’t show that the alarm was even on. I actually was able to silence it by rebooting the device via the app. The property is a short term rental so I don’t have the option to shut off the power remotely. 

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  29-12-2024 02:49:31

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  Caitlyn_Ring

  Hi @user_e97fec. The siren on a Ring Security Camera shouldn't go off unless it is manually triggered. If this issue happens again, please contact our support team directly via phone, or @Ring on Facebook, X, or Instagram. 

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  31-12-2024 10:14:27