Ring Security Cameras
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Software update every time I reset?
I’ve had to reset my Stick Up Cams a lot lately because of the battery-draining-in-a-day bug. Every time I put a cam in setup mode and go through the steps, it tells me it needs to update its software. Even if I’ve reset the same camera just a few days ago. Is this normal?
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26-08-2020 03:00:11
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Eagle328
That's not normal. Once the firmware has been updated, it should not ask after a reset. It sounds like the update is stuck. I'd reach out to customer service. They can see the state of the device and it's firmware status. Information on customer support below. [https://support.ring.com/hc/en-us/articles/360041597471-Ring-s-Response-to-COVID-19](https://support.ring.com/hc/en-us/articles/360041597471-Ring-s-Response-to-COVID-19) [https://support.ring.com/hc/en-us/articles/360036196372-Get-in-Touch](https://support.ring.com/hc/en-us/articles/360036196372-Get-in-Touch)
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26-08-2020 03:16:56
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