Responses (1)

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  Marley_Ring

  Hey @rdrew39! It sounds like you are operating this feature correctly. I recommend removing and reinstalling the Ring app on your mobile device to see if this improves operation. The Snooze feature is designed to prevent alerts for the designated time set. Please ensure, also, that your Cam's signal strength, or RSSI, is sufficient for these settings to take effect. If this concern persists, try reaching out to our [support team](https://support.ring.com/hc/en-us/articles/360036196372-Get-in-Touch) for more in-depth troubleshooting.

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  14-01-2020 06:16:16

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  key1

  Deleting/reinstalling the app (iOS) didn't solve my problem with alerts still coming through on other devices logged into the same Ring acct from my Spotlight Camera (wifi) when 'Motion Snooze' was enabled. Background information: - app installed on two iOS devices and my Ring account is linked to Amazon Alexa devices - Snooze enabled via one of the iOS (13) devices - When the camera is trigged, the alert comes through the iOS (13) device which wasn't used to enable the Snooze and also through the Alexa devices. - The alert didn't come through on the iOS device that was used to enable the Snooze - The iOS device that wasn't used to enable the Snooze doesn't show that Snooze is enabled - It seems the Snooze setting made on one device is not syncing with other devices logged into the same Ring acct - I closed and opened the apps on the iOS devices multiple times in an attempt to force them to sync, but it made no difference - one iOS device showed Snooze being enabled but the other iOS device continued to show the Snooze disabled Why is this issue happening ?

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  24-01-2020 07:25:30

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  davemcp

  Same, it appears all logins must activate snooze independently and that snooze function does not sync

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  30-03-2020 12:33:07

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  Marley_Ring

  Thank you for sharing your experience with us, neighbors! The original post was in regards to the duration not saving and snooze not enabling when prompted. Removing and reinstalling the Ring app, as well as ensuring for optimal wifi and mobile device connection, should resolve this concern. Regarding your observations that Snooze does not "sync" or reflect across all logged in devices, this is by design. When you activate the Snooze feature for a device, it will only do so for that specific mobile device. As we value all of our neighbor feedback, consider this shared with our teams here! :)

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  30-03-2020 08:24:58

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  Tombett

  Does that apply to other users also?

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  14-08-2020 02:56:29

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  w00dy81

  I too am having this big problem If it is a design choice as you say then it is a poor design choice. We have 6 devices with the ring app on, 2 iPads, 2 phones and 2 Apple watches. If I’m at home inside watching tv and my wife is doing some gardening in the front yard I want to snooze alerts for 1 hour and have that snooze on the camera and sync to all devices otherwise I have to sit inside and hear 2 or 3 other devices constantly going off with motion alerts and my wife out the front with her Apple Watch getting alerts too. We shouldn’t each have to manage multiple devices to snooze all of them each time we want to snooze as this is ridiculous At least correct it by making it snooze on a camera level and sync to all devices or add in a software update that puts a toggle to sync snooze across all devices or to only be device that set the snooze

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  23-08-2020 02:22:07