Security Camera Recordings Multi-Download is Broken

UPDATE:  After a very long process, the ring development team seems to have fixed this issue.   After annoying them over this for a while, they finally got back to me on the issue claiming not be able to reproduce the problem.  Won't get into the all the details, but they were not following the steps and not checking the correct data, so it took a bit of effort to get them to reproduce the problems.  Once they did, they acted quickly and got an initial fix rolled out last month, but there were still issues which requires some refactoring to address properly.  Last week (12/20/24) they rolled out a new fix and it seems to be working as it should.  Appreciate them sticking with it. ------ Downloading any number video recordings greater than 1, it appears the produced zip file which gets downloaded contains only corrupted truncated videos which are only partially playable.  The zip file itself is not corrupted, but the files that were placed in the zip file on the server are truncated and corrupted.  Downloading the same group of clips multiple times results in different clip and zip file sizes each attempt. I am curious if others can reproduce the problem, and I'm concerned that folks are backing up important video clips and not realizing they are not actually downloading properly, since it appears to work, until you try to play the files and then notice the file sizes don't make sense. To repro:  Using a web browser, got to ring.com->History->Filter  and Pick a date - Save -  Filter Events... Now click Manage and select some number of videos to download (I have tested with 50, 25, 20, 15, 10 and 5) Now click Download and wait for it to complete. Now click Download again and wait for it to complete. Got to your downloads folder and notice the two zip files are NOT the same size. Open the zip files and you will see the right number of files and filename root names, but the compressed file size and file sizes will not match between the two downloads downloads Try playing the videos clips.  They usually start, but most files will fail if you seek into the video with "unsupported encryption method".  What appears is actually happening, the header of the video is for the full video, but the data for the video is truncated/missing and the file is only partially encoded into the zip file. For example:  I download 5 clips one at at time (this still works).  They totaled about 751mb for all 5.  Now, put them in a folder and compress them using ZIP.  Keep in mind the video files are already compressed, ZIP will not get very much additional compression.  The compressed folder is now 738mb.  Expect the ring downloaded zip file to be similar in size The zip file ring produced on those same 5 clips, downloading them as a batch, was only 139mb, the second attempt of the same files is only 61mb.  All videos in both ZIP are partial and corrupted. I have tested this on multiple PC's, multiple web browsers and even on iOS using Safari.  Same corrupted and unpredictable results each attempt. It seems the ONLY currently functional way to download any video clips from Ring is to download each clip one at at time. If they can't get this to work, I wish they would fix multiple download so the server would just download each file individually instead of putting them into the zip file, clearly they are struggling to get their code that packs the files into the zip file to function.I talked with product support twice, but feel like the issue has not been escalated as they claimed. I would suggest if you have batch downloaded video clips in the last 60 days to go and verify you actually have the videos you thought you downloaded before they get purged from the cloud.