Saving video files

This may seem like a basic question but how can I download and save my video clips to my desktop. I pay for Ring Protect so I should be able to star, and download video clips. But i do not see any option to download. I can put a star next to the clips I want to keep (even though the star does not remain after each session: i stared 10 videos yesterday and then none of them showed up today when i filtered for starred videos.) If someone can guide me on where to go to figure out how to download these clips i would appriciate it. I am using a PC and running Windows 10 . I tried downloading on both the Chrome browser and the Internet Explorer and had the same problem on both