Ring stick up security cam

Question

Hi, please could someone help me. I’ve been away from my home for several months due to domestic abuse. I’m back home now and all is safe, but as I’ve changed my phone and phone number, I have tried to set up my camera which I scanned the QR code and it’s telling me I can’t set it up as the camera belongs to someone else. It’s imperative that I get this set up for my future safety and haven’t got the funds to purchase another one. How can I set this camera up with my new email. I do have my old login details but do not have access to my old email address and phone number. Please could someone advise me on what I can do to resolve this problem quickly. Thanks I’m advance. M

Caitlyn_Ring · Answer

Hi @user7382. Since you no longer have access to your old email address and phone number, you'll want to follow up with our support team as the Camera is still associated with your old Ring account. Please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406) so they can help get this sorted out. If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.

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Ring stick up security cam

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