Ring Security Cameras
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Ring stick up not working at night
Having bought a van I thought I’d get the ring stick up camera to keep an eye on it out front at night , daytime it works fine, picks up person only etc , night time it’s rubbish , won’t work in person detect even with sensitivity turned right up , only way it works is if I switch it to pick up every motion , then it goes mad , picks up bushes moving in the wind, even steam coming from my boiler flue , it’s up high enough to be away from vandals etc but I don’t think to high, 3m or so?? Infra red lights are on … I can stand a jump in front of it in person detect, nothing , in all motion , light comes on and works straight away And who in ring decided a 90 degree jack plug would be a good idea for a camera that needs plugging in inside your house!! Meaning a 35mm hole would have to be drilled … upon asking ring about this they claim it should be plugged into an outdoor socket lmfao , very good so the burglar can just unplug it lmao lol
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07-11-2022 22:38:58
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Justin_Ring
Hi @Adamshack. f your Motion Detection is not working as it should during the night, try these additional steps:* [Reboot your Camera from the Ring app](https://support.ring.com/hc/en-us/articles/7438395032980-How-to-Reboot-your-Ring-Doorbell-or-Security-Camera-from-the-Ring-App-).- Verify your Cameras signal strength, also known as [RSSI, is at a good level](https://community.ring.com/t/how-it-works-your-ring-device-rssi-good-vs-poor/229).* Place your Camera in a different location. At times, certain environmental factors can negatively affect the Cameras Motion Detection.If you have tried these steps and are still having the same concern, give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406) for further assistance. If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.
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08-11-2022 21:49:45
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