Ring Security Cameras
Ring Spotlight won't turn on
My ring spotlight camera wont turn on. It showed it was out of battery on the app so i replaced the battery with a charged one and it wont turn on now. I have tried multiple batteries even buying brand new ones. I have also tried to do the rest of hold down the button at the top for 20 seconds and still no luck. When I put a battery in the red light inside the battery turns on but thats it. Any other way to troubleshoot would be helpful.
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10-07-2020 05:45:43
Responses (10)
- H
I didn't have an issue like this, but I did come across this when I was trying to figure out how to disable the lights during a motion detect. If you haven't tried messing with the Motion Zones, do that...create a zone. In the link below, it kind of implies you might have to do this. Worth a try if you haven't done that yet. [https://support.ring.com/hc/en-us/articles/360000311583-Controlling-the-Lights-on-the-Spotlight-Cam-Battery#:~:text=Tap%20on%20the%20Light%20Settings,on%20when%20motion%20is%20detected.](https://support.ring.com/hc/en-us/articles/360000311583-Controlling-the-Lights-on-the-Spotlight-Cam-Battery#:~:text=Tap%20on%20the%20Light%20Settings,on%20when%20motion%20is%20detected.)
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12-07-2020 10:18:48
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- E
Did you fix your ring spotlight cam? I have exactly same issue. I used fully charged battery and it worked with different ring device. So nothing wrong with the battery.
•2
22-09-2020 11:37:57
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- M
I'm having the exact same problem with out ring spotlight cam. We've purchased a new battery thinking the old one had died, and the cam is still not turning on. No light at the bottom, cannot reset. It's only 18mnths old, surely it should last longer than this?
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29-12-2020 01:28:24
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UAbsolutely mine is 19 months old and stopped working last month. Smh if I wanted a camera that would last this short amount of time I wouldn’t have spent so much on a ring camera and got a much cheaper brand. Did you get any help from customer service?
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06-06-2021 04:42:19
- B
This is the second spotlight camera I have had this issue. Battery was low replaced with fully charged battery now can’t access the camera. It is the spotlight camera with solar. The first camera was out of warranty so purchased this one. Now looks like I’m out $400. I have another spotlight camera not on solar and have replaced batteries for over a year without issues. Not sure if it has anything to do with the solar connection
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01-01-2021 07:08:28
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Chelsea_Ring
Hi @KBoles. At this time, if your Spotlight Camera will not reconnect or complete a setup, please attempt the following: - Ensure both of your batteries are fully charged (if you have two), or has been charging for several hours. - Ensure there is no debris in the battery hatch and that the hatch is closed. - Press the setup button on the Cam and complete the setup in the Ring app. - If lights flash and setup is not completing in the app, please remove and reinstall the Ring app on your mobile device, disable VPN, and have your wifi router close to your Camera (if possible). You can also see if you can set up the device on another Ring app on another phone you can log into. - If lights do not indicate setup mode on the Spotlight Cam, or setup is not completing, perform a reset on the Camera by holding the setup button for 20 seconds and try the setup again. If the above steps do not result in successful setup or operation, please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). If you are outside of the US, please go [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support.
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10-07-2020 07:28:23
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