‎Ring Spotlight Solar Doesn't Record Past Pre-Roll

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Suburban-Fortress

Ring Spotlight Solar Doesn't Record Past Pre-Roll

wireless-security-cameras

I've got three brand new Ring Spotlight Solar camera's with dual batteries mounted on my front gutters. They all exhibit the same problem. I already replaced my router with a high end Asus mesh system with separate SSID's for 2.4 and 5 ghz. Live view appears perfectly in 2 seconds with Rapid Ring. What happens on playback on all three cameras is that it records the first 3-4 seconds of playback than freezes! Sometimes the motion of the person will start moving again after 20-30 seconds which makes it useless. All of my cameras have RRSI's of better than -60. I have advanced motion turned on (experimented with it off-same problem), recording length set to 120 seconds, batteries are at 90%+. My internet is 1000 Mbps down 40 mbps up. Does anyone have any ideas why all three cameras exhibit this same problem?

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08-03-2021 03:17:06

Responses (1)

T
Tom_Ring
HI @Suburban-Fortress. Your network definitely sounds adequate for the Ring system you have. I would suggest making sure you are using the correct [ports and protocols](https://support.ring.com/hc/en-us/articles/205385394-The-Protocols-and-Ports-Used-by-Ring-Devices) that are suggested for Ring cameras. Also, since you mentioned your [RSSI](https://community.ring.com/t/how-it-works-your-ring-device-rssi-good-vs-poor/229) is -60, try bringing the camera in the same room as the router to see if you still experience the delay in playback. This will let you know if your RSSI is a cause for concern. I hope this helps!
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10-03-2021 04:57:16
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