Ring Spotlight Camera No Live View

My Ring Spotlight Camera is unable to load live viewing. It either attempts to constantly load or it says it is unable to load live view. I have reset my ring spotlight camera, my phone(s), the app, tried rapid ring and reset that, verified my connection with the device and its signal strength, opened ports on my modem to allow connection, and reset my modem trying to fix this. The camera catches everything and notifies me (up until this morning when that stopped working too), but I cannot figure out how to fix live view that has worked in the past although it was sporadic at times. I sat on hold for over an hour yesterday waiting for advanced troubleshooting and was told they would call me back but have not heard back. This brings my total Ring call count for this issue to 3-4 calls with no help or answer. Has anyone run into this issue and/or what was the solution? Thank you