Hi @user38796. A solid red light inside the battery compartment indicates that the battery has been properly inserted. When charging the battery, make sure to leave it plugged in until only a solid green LED is lit, which means the battery is fully charged. Insert the fully charged battery firmly into the battery hatch, then hold down the setup button for 20 seconds to complete a reset. From here, follow the prompts under Set Up a Device in the Ring app to take your Spotlight Cam through a new setup. If the Camera is unresponsive after trying the troubleshooting steps above, please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406) for further assistance. If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.