Ring spotlight cam plus down for a month

My cam stopped updating images a month ago. I have updated all the software. I have un-installed and reinstalled the app. I have removed the camera from my app and set it up again from scratch. Every day I attempt a full reboot, and reconnected the wifi. Every day it continues to do frequent health checks and claim the system is connected and working but the images never update. The light comes on when there is motion but there is nothing showing in the app. Trying to get a live view fails to load, tells me the event has ended, then nothing shows up in the app. The support chat has been of zero help. The camera worked well at first but now it is just an expensive paper weight that lights up. Any help would be appreciated