Responses (3)

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  Chelsea_Ring

  Hey @Frank16. Are you unable to turn off the lights manually at all, or you just mean that they do not automatically turn off in the AM, and you have to manually toggle the lights off?

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  12-05-2020 07:16:53

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  user46259

  Exact same problem. Go into the device settings, lights are on. Turn them off, 5 seconds later they turn back on. No motion. The only thing that fixes this bug is to restart the device. This happens every 2 weeks or so.

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  26-05-2023 02:41:38

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  Caitlyn_Ring

  Hi neighbors. You can find steps on controlled the lights on your Spotlight Cam Wired [here](https://support.ring.com/hc/en-us/articles/115004192966-Controlling-the-Lights-and-Light-Settings-on-Your-Spotlight-Cam-Wired). The lights on the Spotlight Cam Wired use passive infrared detectors (PIR) to detect motion in three 90 degree arcs around the device. If you find that the lights are coming on frequently, there may be something in the Camera's range that is triggering the PIR motion detection, such as a heat source or a reflective surface. After checking the light settings and ensuring there are no potential triggers for the lights, try a quick [reboot](https://support.ring.com/hc/en-us/articles/7438395032980-Rebooting-your-Ring-Doorbell-or-Security-Camera-) of your Spotlight Cam using the reboot option from the Device Health screen. If the lights still consistently come on with no clear cause, please follow up with our support team at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406#callus) for more in-depth assistance. If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.

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  26-05-2023 06:04:23

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  system

  This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.

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  25-06-2023 06:05:07

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