Ring Protect Go for Car Cam 2GB limit?
I received my car cam today and successfully installed it. It seems to be working well, but I noticed that for the LTE plan there is a 2GB limit per month. I don't recall seeing any mention of that when I preordered the car cam. This has me concerned for a few reasons. One, there doesn't appear to be anywhere to monitor data usage in the app. Even when I called Ring they didn't have access to that info. Two, 2GB doesn't seem like a lot of data for a device that needs to transmit video files regularly. Three, it references overage charge should that limit be exceeded. If I need to be worried about data caps for this camera and plan, I won't be keeping this beyond the 30 day return window so hopefully there is more info on this topic somewhere.
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16-02-2023 08:53:14
Responses (7)
- M
Thanks @Justin_Ring but all it says on that page is the following. It doesn't addressed the other concerns I posted above. Ring Protect Go includes 2GB of LTE data per month. Overage charges may apply. You will be notified and asked to opt in to data overages before receiving any overage charges on your account.
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17-02-2023 11:14:10
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- G
I agree the questions aren't answered well. When i bought the device I hoped everything stored locally would also be on the cloud. My questions are: 1. During the 30 day trial is there no cloud storage? When I try to access any videos it won't let me as my car is currently off and I'm not sure why I'd potentially spend $60 a year up front for something when I dont know if/how it works 2. When engine is off and it's taking power from the battery does it still store videos locally or only in the cloud? 3. Speaking of which, I have a new car and after I drive for 15 mins and park it records basically nothing when engine is off due to battery life. Is it safe to put battery level on medium? It's about 30 degrees outside and I work 8.5 hours 4. If we use up all the data on the plan is the only option to agree to pay more or would it just store videos locally after that?
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24-02-2023 10:42:00
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- C
Hi neighbors, happy to chime in here. We are currently evaluating LTE usage for the Car Cam, and there are no charges for going over the 2GB data limit at this time. We anticipate there will be reasonable overage charges at a later date for customers who use more than 2GB – to help keep the subscription affordable for everyone. We will communicate in advance of any overage charges being introduced, and you can opt-in to overages for your device before you would be charged.
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27-02-2023 06:18:39
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- C
Hi neighbors, happy to chime in here. We are currently evaluating LTE usage for the Car Cam, and there are no charges for going over the 2GB data limit at this time. We anticipate there will be reasonable overage charges at a later date for customers who use more than 2GB – to help keep the subscription affordable for everyone. We will communicate in advance of any overage charges being introduced, and you can opt-in to overages for your device before you would be charged.
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27-02-2023 06:18:39
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Justin_Ring
Hi @Mark_CT. We currently have this [Ring.com page](https://ring.com/protect-go) describing the 2GB data limit for the Ring Car Cam when subscribed to Ring Protect Go. If you scroll down to the "frequently asked questions" section, you will find the current information we have available.
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17-02-2023 11:10:59
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