Ring Security Cameras
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Ring keeps going offline
my Ring wireless doorbell keeps going offline and will not let me reset it. I have to put in a new charged battery and then it works fine. anyone else having this issue? This just started happening the past 2 weeks. I’ve had this ring for atleast 2 years now and never had the issue till now
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24-03-2022 21:49:01
Responses (2)
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I have had the same problem with my doorbell 3 camera. It worked fine for a year and then suddenly it would go offline twice a week for no reason. I did the battery swap thing for a couple months and then finally broke down and changed the network it was on. It worked without a problem for exactly two months and it fell off the network yesterday. This is supremely frustrating to go through being that these devices are relied on for security
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31-03-2022 13:36:04
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Jenn905
I understand that replacing with a newly charged battery fixed it for the moment but it keeps happening. Happened again today. Put in new battery because I was at 19%. about 8 hours later my ring said it was offline again. the only way to fix it again was to put in a newly charged battery. This is not acceptable. I shouldn’t have to be switching batteries every day because it keeps going offline. the light isn’t spinning when I go to setup to reconnect it to wifi. this is when I have to keep changing the battery. this needs to be fixed. I am not the only customer having this issue
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28-03-2022 22:52:30
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