Ring Security Cameras
Ring indoor cameras becoming bricked
Hi, The other day an indoor camera that had been running fine for weeks mysteriously died. I had to call in a replacement. Before the replacement arrived I had a new in box unit to setup and used that instead. Now mysteriously that camera has died too. The symptoms appear to be that the camera will work fine, then lose network connectivity. Via device health you can get it to rejoin the network for awhile and it will drop off again the same day. After a few attempts at this the device will completely die and go non responsive. Did I just unfortunately get a bad batch of indoor cameras or is a new firmware version to blame? I’m holding off calling support to see if the final new in box unit I had suffers the same fate. Thanks!
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21-05-2020 03:00:18
Responses (3)
- S
This has now happened to 3/4 of the indoor cameras I purchased. Using different outlets.
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21-05-2020 08:17:01
MSorry to hear about this, as it should definitely not be happening, and is not the experience we intend. Our support team will be happy to help you obtain a solution. Feel free to let us know how it goes!
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22-05-2020 04:39:14
- S
I am having the EXACT same issue and symptoms with the camera. I have others that (so far) have not done this. I am SO frustrated trying to get Ring Support and help. Horrible company for actual employees to connect with. Did you ever get a fix or are yous till struggling?
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28-05-2020 05:23:48
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SThey replaced one of them. I’ll have to set it up again. I was emailed a follow up to see how things were going and provided all the details of 2 more cameras that would need to be replaced. Unfortunately it has been almost a week with no response so I’ll have to call back again. The loss of wifi to me says it’s a bad batch of equipment or a firmware problem. So far only one camera has been able to hold a connection reliably. Interestingly enough it is the only one that I didn’t wall mount. I’ll report back if the replacement camera stays reliably connected when wall mounted.
•2
28-05-2020 06:00:57
MNice to know you are not alone! Same problem here, had the cam 3 days. Died last night. Replacement on his way. Hopefully working better!
•1
04-06-2020 04:29:50
- P
I just installed an indoor cam today. It worked for about 10 minutes, started the update process, said it would take a bit of time and the light would blink as the update was underway. It blinked about 2 times and that was it. It's dead. Cannot repair it, Cannot get it to turn back on. Holding the button for 20 seconds is not factory resetting it. Something is wonky in that code or the hardware. Support was very nice and they are getting it replaced for me.
•2
16-10-2020 09:30:20
MIt happened to me yesterday after the basic install completed and the Ring Indoor Cam said it was updating its internal software. No blue light after holding the setup button for 20 seconds and changing to a different outlet. Ring support said to replace it. Ordered new one from Amazon, but afraid to do the setup as the internal software update is done automatically. :-(
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18-10-2020 05:59:44
SJust bought an indoor camera from Home Depot tonight and the same thing happened. After firmware update, the app said the camera was disconnected. I tried to reconnect, but the camera is “bricked.” I tried a different outlet, held down the reset button. Completely unresponsive. No indication at all that the camera is powering up. I’m returning tomorrow to HD to get a new one, but am concerned the same thing will happen. Very frustrating!
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19-10-2020 03:43:39
PThe same exact thing happened to both my cameras. They went through the setup, worked for a few minutes, then said updating and subsequently bricked themselves. Pressing the button on top for 30 seconds does nothing. No lights or anything that shows that the camera has any life. Anyone find a fix?
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19-10-2020 04:43:50
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Marley_Ring
Hi @SeekingHelp! If your Cams are completely unresponsive, the best next step will be to attempt a reset by holding the setup button for 20 seconds. I recommend also trying another outlet in your home to ensure the Cam is powered properly. Once confirmed, if this concern persists, please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support.
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21-05-2020 07:07:11
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