Ring Security Cameras

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U

user_21a132

Accepted Solution
Ring floodlight camera

My videos in the history are recorded at the correct time by location but the playback of video is 4 hrs ahead need a fix, tried address change, location is correct and on,reconnecting to wifi and rebooted camera still not working

19

3

0

09-07-2024 01:36:52

Responses (2)

C
Accepted Solution

This issue has been resolved in app version 3.74.1. Check the app store to see if you have an update available for the Ring app. Please keep in mind that app updates are performed on a slow rollout, so you may not see an update available yet.

0

11-07-2024 12:04:44

T

Hi @user_21a132. Thank you for bringing this to our attention. Our team is aware that timestamp recordings are now being based off of UTC and are working to resolve this issue for you. Thank you for your patience while we work to resolve this.

0

10-07-2024 03:22:34

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