Responses (5)

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Tom_Ring

Hi @pjekoo. How high is your Floodlight Cam mounted? If possible, try uploading a screenshot of the view from your Floodlight Cam. This will help the Community identify anything that might be causing excess activations.

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03-03-2022 17:19:43

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pjekoo

Hi, sorry for the late reply, the floodlight cam is mounted above the garage door, so about 7 foot up. Here is a capture. During the day, the light is off. But at night it is mostly on. Even after manually turning the light off, it comes back on after a few minutes with no motion noted. ![Ring

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13-03-2022 16:26:47

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Caitlyn_Ring
Hi @pjekoo. Thanks for sharing that screenshot, thought it is hard to speculate on what might be causing the lights to be triggered at night since this screenshot is from during the day when this issue is not occurring. If you haven't done any troubleshooting steps yet, a good place to start is to reset the Camera by holding down the setup button for at least 20 seconds. After this reset is complete, set the Camera back up in the Ring App using the steps under Set Up a Device. Let me know if you notice any change in your Floodlight Cam's behavior.
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14-03-2022 22:49:00
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pjekoo
Hi, I did as you suggested, and it's the same. I'm just wondering if everyone's floodlight are all like this?Paul
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21-03-2022 17:41:31
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bakerbakeroneniner
Hello, I'm having the same issue! My cameras have been reset & my firmware says up to date. Any news on the fix for this?
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30-06-2022 17:34:23
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Caitlyn_Ring
Hi neighbors. Again, I don't want to speculate as every neighbor's home and environment will differ. There may be something triggering the lights at night, so I'd recommend reviewing your light settings on your Floodlight Cam. You can find more information on the settings available for your Floodlight Cam's lights in our Help Center Article [here](https://support.ring.com/hc/en-us/articles/115004155866-Controlling-the-Floodlights-and-Light-Settings-on-Your-Floodlight-Cam). If you're not able to determine the cause of what is triggering the lights on your Floodlight Cam, I'd recommend following up with our support team at the time that you're experiencing the concern with the lights. Please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.
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30-06-2022 20:05:56
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