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Ring Elite Camera - Network Issues
Hi All,I currently have a Ring Ecosystem with Ring Elite Doorbell, Stick Up Cam (battery) and a Ring Floodlight Wired Pro Camera. I recently introduced a Ring Elite Camera to my ecosystem and have it connected via PoE, just like my Ring Elite Doorbell.I've started noticing lots of problems shortly after its install and introduction to my home network, I was getting continuous wifi drop outs across devices and all of my wired devices would not be able to connect to the internet. As I had created a new network home setup at the time of the Ring Elite Camera install, I had not initially thought it would be the problem, so I troubleshooted via the router, the PoE network switch and other devices connected to the patch cable. I then unplugged everything out of my Switch and reintroduced the devices one by one.I noticed shortly after connecting the Ring Elite Camera all of the devices on my network started receiving the incorrect IP addresses based on my DHCP pool of 192.168.0.x instead I had 192.168.1.x and all network devices losing internet connectivity.I decided to then rule out if the network cable was dodgy and used that only for Power and connected the device over Wifi instead for network connectivity, again the same issue presented.I'm really frustrated as this device has been issued as a replacement by Ring for another Elite Cam that was dead and wouldn't enter setup. You think the premium price for this product would mean it was a quality product, in comparison the far cheaper Stick Up Cam has had 0 issues. Any help would be grateful.
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11-12-2024 12:51:35
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Tom_Ring
Hi @user_bf8b73. For this concern, I suggest reaching out to our support team. Please send us a private message on Facebook or X @Ring or give our support team a call at one of the numbers available here. If you are outside of the US, please visit here to see how to contact support.
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12-12-2024 14:34:18
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