Responses (4)

J
Justin_Ring
Accepted Solution
Hi @ukdragon. I'm happy to chime in here. If your motion detection is not working as it should, try the following steps:* Reboot the Camera from the Ring app.* Power cycle the Camera by removing the batteries and reinserting them. If it's a wired version, shut the power off to it for a minute and power it back on.* Delete your Motion Zones and then add them again.If you have tried these steps and are still having the same concern, give our support team a call at one of the numbers available here.
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23-09-2022 18:43:03
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C

Caitlyn_Ring

Hi @ukdragon. Have you tested the motion detection by triggering a test event on your Spotlight Cam at night? You can walk into one of the Spotlight Cam's Motion Zones and move around as a test event. The motion detection shouldn't be impacted by it being nighttime, so testing it out is a good way to determine if the Camera is still detecting motion as normal or not.

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15-09-2022 19:23:55

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ukdragon

Hi, yes I have, and it doesn't pick up movement

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21-09-2022 12:21:00

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seamans

I have eight spotlight cameras. Recently the schedule does not seem to be working. I set schedule for motion detection to be off 6am to 18:00. But at night the motion detection does not come on. I learned this when I found an intruder who had walked past four cameras. The app shows that there is a schedule ( blue clock icon) but the motion detection button is off. Could this be a possible conflict between Alexa and ring?

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23-11-2022 07:10:51

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T

Tom_Ring

Hi @seamans. What specific device is this? Is it battery powered? If so, does your device have a full battery charge? Also, what is the RSSI for this device?

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25-11-2022 17:02:26

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user_09caaf
Mine also does not notify at night. I can look back the next morning and see there is activity and it was recorded, but did not notify me.
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21-11-2024 03:36:59
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