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J

JamesFord

Ring App doesn’t work on cellular data

Ring app only works on WiFi and cannot connect to camera or previous recording via 4G / LTE. There are no connectivity issues on my data as all other apps and speed tests work fine. I have uninstalled the app and reinstalled and nothing works. Help?

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26-05-2020 00:08:34

Responses (3)

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    Mjvitetta

    Same here, no connection via cellular since adding a camera and no additional programs.

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    07-02-2021 11:52:15

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      T

      Tom_Ring

      Hi @Mjvitetta. What model phone are you using and what version of the Ring app is your phone on? I would check to make sure that your Ring app version is the most recent, as running an old version can be problematic.

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      08-02-2021 21:45:40

  • S

    Sewald828

    This is happening for me but on iPhone - AT&T

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    17-04-2021 01:18:10

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    • S

      Swoosh

      Turn off LTE / 4G and turn on 2g/3g it you want to view your live feeds and videos... otherwise your limited to WiFi

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      27-06-2021 23:20:32

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