Responses (4)

B
Boone
> @swcf wrote: > > I misplaced the battery cover on the bottom for my stick up cam. > > How can I get a replacement?> > ThanksHello @swcf ,The cover for your Stick Up Cam is not a typical item sold on Ring.com but you can contact Ring Support for help and a replacement part by telephone:[https://support.ring.com/hc/en-us/articles/360036196372-Get-in-Touch](https://support.ring.com/hc/en-us/articles/360036196372-Get-in-Touch)Unfortunately, due to the Covid-19, their available hours have been changed also:[https://support.ring.com/hc/en-us/articles/360041597471-Ring-s-Response-to-COVID-19](https://support.ring.com/hc/en-us/articles/360041597471-Ring-s-Response-to-COVID-19)I hope you find this information helpful. :)
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10-11-2020 19:19:26
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babbar
I spoke with customer support and a battery cover is not something they sell. I find this amazing since its a part that can get lost easily when removing the battery for charging. customer support suggested i cover the hole with packing tape!
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28-02-2022 22:13:28
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T
Tammyadina77
I just also lost the battery cover to my ring stick up cam. I spoke with ring customer service tech support. They said the part is not sold online but were able to arrange to ship a replacement one to me for free. Said in should arrive in 7-10 business days. Maybe worth your trying calling again?
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28-07-2022 22:25:08
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U

user72056

I lost my battery cover as well, I called today they told me they do not have that part avail therefore they do not ship that part out. This is frustrating because it’s a crucial part of the camera itself, you would thing they would include this as a spare part.

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20-12-2023 19:29:03

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CoolStoryBro

Hey @user72056, if it’s such a crucial part, I would think you wouldn’t lose it so easily?

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22-12-2023 18:19:12