Ring Security Cameras
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Refurb camera from Amazon
troubleshooting
Bought a refurbished Ring Cam Plus from Amazon in June. It hasn’t held an internet connection for more than an hour. It’s located 50 feet from router, closer than our 4 other cameras that were bought new. We’ve reset more than a dozen times. Even took it down and moved it closer to the router but still loses its connection. Guess we learned our lesson not to buy “certified” refurbished from Amazon because now it’s a door stop. Complete waste of money since it’s past the return window.
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30-10-2024 08:46:47
Responses (1)
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Justin_Ring
Hi @user_66c875. You have tried the troubleshooting steps I would have recommended for your concern. The next best step is to give our support team a call for further assistance.
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31-10-2024 04:29:31
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