Ring Security Cameras
elizard
Recover Accidentally Deleted Video from Web Interface
I just discovered that if you are looking at your event history on the web interface, then ACCIDENTALLY tap the delete button, it does **NOT** ask you to confirm deletion!!!! This is extremely frustrating as wasn't planning on deleting the video I was viewing! They SERIOUSLY need to have a "Recently Deleted" queue so you can recover an accidentally deleted video. What if the video I deleted was something important???? It WAS something I wanted to keep, and potentially very important, so I am very upset that this happened! FIX IT SO THE WEB INTERFACE CONFIRMS DELETION PLEASE!!!!!!!
51342 •
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25 •
20-11-2019 01:16:51
Responses (11)
- R
I completely agree with this issue. THIS IS THE MOST STUPIDEST FUNCTION. 1- MUST HAVE A WAY TO CONTROL USERS ABILITY TO DELETE 2- MUST HAVE A WAY TO RECOVER DELTED VIDEOS/CONTENT
•4
29-08-2021 01:33:56
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- C
Yes, this is ridiculous!!!! I need the footage from yesterday for something very important and I accidentally deleted the one I needed. How to retrieve this?????
•1
17-10-2021 03:32:20
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- 0
I am also so frustrated with fact that you can not retrieve for at least 30 days mistakenly deleted videos. I have a few deleted on 12/31/21 that is of the most importance that will cost me a good penny that was needed for court. In this modern age of savvy tech there must be a way to retrieve MY videos. If there is anyway at all possible please let me know. Thank you
•0
16-01-2022 04:16:25
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- U
You really should give users the ability to recover accidentally deleted videos. Even if it's just a 30 day window of recordings. It baffles me that you don't have this functionality, and clearly people have been begging you for several years now to add it.
•0
04-06-2022 03:56:37
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terriandhopeton
I have the same question! Our household shares the RING app, and someone deleted a video, that should not have been deleted. I would like to retrieve this video! Is there a way!?
6
25-11-2019 11:21:09
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