Ring Security Cameras

Browse posts, comment, and join in the discussion about Ring’s indoor and outdoor cameras.
B
Recordings blurry, live cam clear
troubleshooting
cs-support
video-quality
Have 2 spotlight cameras and 1 wired doorbell. After charging the batteries for the spotlight cameras the recordings are too blurry to see anything but the live views are great, so it is not an issue with the lens being obstructed or dirty. The wired doorbell camera is the furthest away from our wifi router, so has a weak signal, yet the recordings are as clear as live view. I have no idea why the spotlight cameras are not working and the customer service number for the region I live in does not work. Any ideas what is wrong and how to fix this?

283

0

0

04-12-2023 12:57:23

Responses (2)

J
Hi @born2wrangle. Try the following steps to address your concern with your Cameras: - [Reboot the Cameras using the Ring app](https://support.ring.com/hc/en-us/articles/7438395032980-Rebooting-your-Video-Doorbell-or-Security-Camera). - Reboot your router by unplugging it for a few seconds and plugging it back in. - Factory reset each Camera by pressing and holding the setup button on them for 20–25 seconds. Make sure you [reconnect them to your WiFi](https://support.ring.com/hc/en-us/articles/360034825092-How-to-Reconnect-Your-Video-Doorbell-or-Security-Camera-to-Wifi) after the reset. If you have tried these steps and are still having the same concern, you will need to work with our support team for further assistance. Give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/360036196372-Contact-Us). You can also reach out to our support team on Facebook or X (Twitter) by sending a PM to @Ring.

0

05-12-2023 07:28:36

S

This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.

0

04-01-2024 07:29:03

Didn't find an answer ?

Log in or create your Ring account to post a question and join in the on the conversation.

Most Helpful Members

W

windracer

1

User
Solution

J

Jventerprises

1

User
Solution

U

user_3c8999

1

User
Solution

U

user_d52f2e

1

User
Solution