Ring Security Cameras
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Recorded events freeze and pixelate. Happening on more than one cam. Any ideas?
For the past couple of days I’ve had issues where some recorded events freeze and/or pixelate during playback. What happens is the video will start off normally but after a few seconds it will freeze, then either pixelate badly or the screen just turns completely gray.I thought maybe it was an issue with video playback on my phone so I viewed them on my PC and the exact same thing happened with the same videos so obviously it’s how the videos were recorded/processed/encoded. I don’t know if this is being caused by the cameras or by Ring’s back-end processing.First noticed it on an Indoor Cam. I thought the camera was going bad so I replaced it but then it happened on my Floodlight Cam Plus.Here are a couple of screenshots. The pixelated one is from the Indoor Cam, the gray one is from the Floodlight Cam Plus.The first few seconds of the clips were fine, then they froze, then a second or two later they turned how you see them. The video timeline kept advancing.Like I mentioned, no matter where I view the clips, they do the exact same thing at the same time, so I know it’s not a playback issue, it’s how they were recorded, encoded, or processed.Any ideas?btw, I don’t think it’s a wifi or network issue. I have a very robust TP-Link mesh system with 400mbps down, 80mbps up, the Indoor Cam RSSI is -41, the Floodlight Cam is -58. I also have over 10 cams from another company and none of them are having any issues, nor am I having any network issues with anything at all. The times when these events were recorded were either early in the morning or late at night with basically nothing happening on the network as we were sleeping - no streaming, nothing uploading other than these videos, nothing downloading other than the very low-bandwidth chatter generated by the idle devices.
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18-03-2024 16:57:46
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