Preview Not Showing

As the title suggests, my preview for my garage camera isn't showing. The camera works fine when I click on it for live view but doesn't show a preview in my list. I've reset the connection numerous times and held the setup button for more than 20 seconds twice. I then took the battery out for a minute and then put it back like I saw as a suggestion in another post. I've even removed it as a device a few times and had it go through the whole process. The firmware is perfectly up to date in the status. I'm not sure what else I can do on my end