Ring Security Cameras
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user_cf56c4
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Police need download of ring recording 7 weeks ago for evidence but the footage is no longer available
wireless-security-cameras
Hi there, Our property was robbed and the robbery was captured on our ring device. This happened 7 weeks ago and the police have asked for the ring download but we can't access it as the recording is no longer available. Can you please help us to access the footage? Thanks,Alex
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28-11-2024 04:00:19
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Caitlyn_Ring
Hi @user_cf56c4. I'm very sorry to hear about what happened. Unfortunately, once a video has been deleted, it cannot be recovered. For your privacy, Ring does not store backups of video recordings from your Ring devices. If you need to keep a video longer than the storage time allows, we urge you to download it to your phone or computer.
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29-11-2024 07:13:40
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