Responses (4)

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Omega96

I came here to find out about the same issue - our flood light video suddenly turned pink today...the video from the front door did not change, it's normal looking

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04-06-2020 00:34:12

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stereoturk

Came for this. Did you find a solution? My floodlight cam turns also pink. Like a intense pink filter on the footage. I have took 2 pictures from the same location. The pink one is from the floodlight. The other one with my phone. On nighttime it turns to normal. Only daytime is the footage pink. Is

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04-06-2020 09:24:19

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user_30df29

Mine too. Did anyone find a solution?

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07-06-2025 09:50:27

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robd

The IR Cut Filter is stuck. The filter engages when the ambient light level drops, it is a mechanical component. The only fix I've found is to tap on the camera housing with a rubber mallet until the filter retracts and picture corrects.My floodlight camera started doing this a about 2 months after the warranty expired. I'm looking for a replacement that doesn't have this problem.

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04-06-2020 13:58:05

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carlx7

No, this seems like it is really just a hardware failure. Even after it is "fixed" I can tap the side of the camera again to bring the pink image back immediately. Whatever mechanism is holding that filter has broken loose. You can see in [this video from my Ring account](https://ring.com/share/d

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28-03-2021 18:33:00

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jgiraldo

I spoke to ring customer service and the solution was to ask me to purchase another one as they could not fix this pink image issue. They offered me a 35% discount code. This is poor service and not standing behind their product. My cameras are not even 2 years old but warranty of course is only 1

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09-11-2022 14:58:29

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user35731

Support team is useless. The girl I spoke to insisted we walk through steps even though this is a common issue. The camera is mounted up on my house, so I wasn't about to get out the giant ladder and crawl up there to "reset" the device. Plus it's a huge waste of my time. The first thing they do is

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07-02-2023 14:29:46

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user_6e6231

After you whacked it with the mallet, did the problem reoccur? I'm having the same issue. I whacked mine with a stick, and after several whacks,  the problem was fixed, but for how long? If this becomes a frequent problem, it will be time to look into a different company. Thanks.

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25-06-2024 18:38:04

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Caitlyn_Ring

Hi @user_6e6231. If the pink video issue reoccurs after trying the troubleshooting steps shared in this thread, please follow up with our support team to see what other options are available. You can get in touch at one of the numbers here, or on Facebook @Ring.

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28-06-2024 15:55:51

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user_fb3e24
Yes! Try tapping the top and or sides of the camera slowly several times with the wood part of a hammer.. This sometimes loosens and resets the IR Night filter which is stuck in night mode. Had this issue for years. Advised Ring and they sent me a 35% credit for a new unit.
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03-07-2024 11:47:41
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user_9f4b74
i have a similar problem most of the image is the correct color but my green trees in the background are pink during the night it is fine
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06-07-2024 05:46:32
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