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Ordered Spotlight Cam Pro Wired
Hi,I ordered the Spotlight Cam Pro Wired from Amazon which has been dispatched in two separate orders.The camera came first, the hardwired kit comes next week.Yet for some reason although I ordered the wired version, they sent me the battery version of the camera. Is this right?I know there are 4 versions, so I expected to receive a wired camera, not a battery camera?
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15-07-2023 13:29:01
Responses (4)
- J
Hi @sqwibble. If you look at the Spotlight Cam Wired on Ring.com and go to General, it will provide you with a list of what's included in the box. This is what is stated on the list:- Spotlight Cam Pro (Battery)- Camera Mount- Quick Release Battery Pack- Hardwired Kit- Installation Hardware- Micro USB Charging Cable- Setup Guide- Security Sticker- Warranty and Safety Document
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17-07-2023 23:17:07
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- J
Hi @sqwibble. If you look at the Spotlight Cam Wired on Ring.com and go to General, it will provide you with a list of what's included in the box. This is what is stated on the list:- Spotlight Cam Pro (Battery)- Camera Mount- Quick Release Battery Pack- Hardwired Kit- Installation Hardware- Micro USB Charging Cable- Setup Guide- Security Sticker- Warranty and Safety Document
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17-07-2023 23:17:07
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sqwibble
I got my answer on Reddit.Others also received their "Wired" Spotlight Cam Pro cameras this way too.I think the wording on the listings needs to be clearer that there is no "Wired" version. It's a standard battery version, plus a separate Hardwired Kit.Even the information on the Ring website suggests you get the hardwired kit in the same box, with no mention of receiving a battery.
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16-07-2023 12:59:11
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